How can we help?

Contact us

Contact us about account, analysis, or technical issues.

Do not email ECG images containing patient-identifying information or other sensitive personal data.

Purchases and subscriptions

If there is a problem with your credits or subscription access, include the store used for the purchase (Apple App Store or Google Play), the purchase date, and the relevant order or transaction reference.

Do not share your card number, security code, or other payment details.

Account

In the app's Settings section, you can:

• sign out of your account;
• withdraw your consent to AI processing;
• delete saved analyses; and
• delete your account.

Account deletion

You can delete your account from Settings → Delete Account in the app.

If you cannot access the app, email support@ecgbrief.com to request account deletion.

Note: Deleting your ECG Brief account does not automatically cancel a subscription purchased through the Apple App Store or Google Play. You must cancel it separately through the store used for the purchase.

Medical emergency

ECG Brief is not an emergency service. Contact local emergency services and follow your institution's clinical protocols.